Author: Eddy

In the fast-paced hospitality environment, efficiency makes all the difference. If you’re managing a restaurant, bar, or café, you know the challenges: lost tickets, communication breakdowns, and staff frustration impacting productivity. Kitchen Display Systems (KDS) provide a digital solution, replacing traditional paper tickets with easy-to-use bump bars or touchscreens, streamlining your workflow.

Here are ten essential benefits of adopting KDS screens in your business:

1. Faster Order Processing & Shorter Wait Times

Speed is critical in hospitality. A KDS instantly sends orders from your POS system directly to kitchen, bar, or coffee stations.

Benefits:

• ✅ Eliminates delays from unclear handwriting or verbal miscommunication.
• ✅ Real-time order updates allow immediate preparation.
• ✅ Easily track orders marked as “in progress” or “ready for pickup.”

The result? Customers receive orders quicker, boosting satisfaction and loyalty.

2. Enhanced Order Accuracy & Reduced Errors

Mistakes such as incorrect or missed orders lead to frustration, waste, and lost revenue. A KDS drastically improves accuracy.

Benefits:

• ✅ Clearly displayed digital orders eliminate confusion from messy handwriting.
• ✅ Special requests and modifications (e.g., “no onions,” “extra espresso shot”) are prominently displayed.
• ✅ Staff confirm details before preparing orders, significantly cutting down errors.

Higher accuracy means reduced waste, cost savings, and happier customers.

3. Improved Communication Between Front and Back of House

Effective communication is key to smooth hospitality operations. Miscommunications lead to delays, confusion, and chaos.

Benefits:

• ✅ Front-of-house staff no longer need to manually deliver tickets, saving valuable time.
• ✅ Immediate notifications for bar and coffee orders keep everyone informed.
• ✅ Real-time order tracking ensures nothing gets overlooked.

The payoff? A synchronized team delivering efficient, reliable service.

4. Reduced Waste & Increased Profits

Paper tickets are inefficient and wasteful. Digital order management via KDS cuts down unnecessary costs and environmental waste.

Benefits:

• ✅ Digital orders prevent lost or damaged tickets.
• ✅ Reduction in food and beverage waste caused by errors.
• ✅ Improved timing and coordination ensure orders are prepared together and served promptly.

Fact: Implementing a KDS can save businesses thousands annually through minimized waste and operational savings.

5. Boosted Staff Efficiency & Lower Stress Levels

Hospitality jobs can become stressful, especially during peak times. KDS alleviates staff pressure by creating smoother workflows.

Benefits:

• ✅ Clearly defined tasks and workflows reduce confusion and stress.
• ✅ Eliminates the need for shouting orders or managing messy paper tickets.
• ✅ Less multitasking—staff can concentrate fully on preparation and service.
• ✅ Smooth shift transitions, with clear order histories ensuring continuity.

Less stress and clearer tasks result in happier, more productive employees, better customer service, and lower staff turnover.

6. Cost-Effective Solution

Benefits:

• ✅ No extra charges—WaiterOne includes KDS as standard, avoiding additional upgrade costs.
• ✅ Lower maintenance—Digital screens require less upkeep compared to printers and paper rolls.

7. Easy Staff Training & Onboarding

Benefits:

• ✅ User-friendly interface speeds up staff training, saving time and resources.
• ✅ Visual simplicity helps new hires become productive quickly.

8. Enhanced Reporting & Operational Insights

Benefits:

• ✅ Real-time analytics to track order volumes, prep times, and operational efficiency.
• ✅ Data-driven insights help pinpoint bottlenecks, improving overall profitability.

9. Increased Customer Satisfaction & Loyalty

Benefits:

• ✅ Consistent, reliable service keeps customers returning.
• ✅ Prompt, accurate service leads to positive reviews and enhanced reputation.

10. Environmentally Friendly

Benefits:

• ✅ Eliminates paper waste and ink usage, significantly reducing your environmental impact.
• ✅ Demonstrates your commitment to sustainability, appealing to environmentally conscious customers.

Ready to Transform Your Hospitality Business?

If you operate a restaurant, bar, or café, implementing a Kitchen Display System could revolutionize your business. From increased speed and accuracy to better team coordination and significant cost savings, the benefits are compelling.

Running your hospitality business just got easier. WaiterOne provides everything you need for efficient, sustainable growth. Get in touch to discover how we can support your success.

This post is in German, as it is only for the German audience.

In diesem Blog zeigen wir Ihnen die Schritte, die erforderlich sind, um Fiskaly in unserer POS-Anwendung zu aktivieren. Außerdem erklären wir die mit diesem Service verbundenen Kosten, sowohl die von Fiskaly als auch die von uns verwalteten.

Was ist Fiskaly und warum ist es verpflichtend?

In Deutschland verlangen die steuerlichen Vorschriften, dass alle Kassensysteme den Kassensicherungsverordnung (KassenSichV) einhalten, die die Implementierung einer technischen Sicherheitseinrichtung (TSE) vorschreibt. Fiskaly bietet eine cloudbasierte TSE-Lösung an, die einfach zu integrieren ist und keine zusätzliche Hardware erfordert. Dadurch wird sichergestellt, dass Transaktionen über das Kassensystem den deutschen Steuervorschriften entsprechen.

Schritte zur Aktivierung von Fiskaly in Ihrem POS-System

1. Vertrag mit uns: Bevor Sie die Fiskaly-Funktion aktivieren können, müssen Sie einen Vertrag mit unserem Unternehmen unterzeichnen. Dieser Vertrag legt die Servicebedingungen fest, einschließlich der anfänglichen Einrichtungsgebühren und der jährlichen Gebühr.
2. Erstkonfiguration: Nach Vertragsunterzeichnung richtet unser Team Fiskaly in Ihrem POS-System ein. Dies umfasst:
   • Registrierung bei Fiskaly.
   • Konfiguration von Schlüsseln und Anmeldeinformationen.
   • Validierung der Integration.
3. Aktivierung in der Anwendung: Nach der Erstkonfiguration können Sie Fiskaly direkt über die Einstellungen in Ihrer POS-Anwendung aktivieren. Folgen Sie einfach diesen Schritten:

1. Gehen Sie zum Einstellungsbereich der Anwendung.
2. Wählen Sie die Option “Fiskaly aktivieren”.
3. Bestätigen Sie die Aktivierung.
4. Funktionsprüfung: Nach der Aktivierung führen Sie einen Test durch, um sicherzustellen, dass Transaktionen korrekt im TSE-Schema erfasst werden.

Beispiel für einen Beleg mit Fiskaly-Daten:

Beispiel für einen Beleg mit Fiskaly-Daten im QR-Format:

Beispiel für einen Beleg mit Fehlermeldung, wenn Fiskaly ausfällt:

Anfallende Kosten

Die Aktivierung von Fiskaly in Ihrem POS-System verursacht folgende Kosten:

1. Jahresgebühr von Fiskaly

Fiskaly erhebt für seinen cloudbasierten TSE-Dienst eine jährliche Gebühr. Diese Gebühr variiert je nach Anzahl der registrierten Geräte und durchgeführten Transaktionen und ob Sie die DSFinV-K-Berichte und -Exporte von Fiskaly nutzen möchten. Für die meisten Kunden beträgt die monatliche Gebühr 10 € bzw. 15 € (mit dem optionalen DSFinV-K-Modul) pro Installation.

2. Einrichtungsgebühr (Unser Service)

Von unserer Seite wird eine Pauschalgebühr für die Ersteinrichtung des Systems erhoben. Diese Kosten beinhalten:

• Individuelle Konfiguration von Fiskaly in Ihrem POS.
• Tests und Validierung der Integration.
• Unterstützung während des Aktivierungsprozesses.

Die Einrichtungsgebühr beträgt 50 €.

Vorteile der Nutzung von Fiskaly

• Garantierte gesetzliche Konformität: Fiskaly ist zertifiziert, um die Vorschriften der KassenSichV zu erfüllen.
• Cloudbasierte Lösung: Es ist keine zusätzliche Hardware erforderlich.
• Einfache Integration: Unsere POS-Anwendung vereinfacht den Aktivierungs- und Verwaltungsprozess von Fiskaly.
• Skalierbarkeit: Ideal für Unternehmen mit mehreren Geräten und Standorten.

Fazit

Die Aktivierung von Fiskaly in Ihrem POS-System ist ein wesentlicher Schritt, um den deutschen Steuervorschriften zu entsprechen. Unser Team steht Ihnen zur Verfügung, um den Prozess von der Vertragsunterzeichnung bis zur Einrichtung und Aktivierung zu vereinfachen. Wenn Sie Fragen zu den Kosten oder dem Prozess haben, kontaktieren Sie uns gerne.

Stellen Sie sicher, dass Ihr Unternehmen heute gesetzeskonform ist!

WaiterOne offers a flexible and intuitive way to manage taxes, making it easier for businesses to handle varying tax rates depending on the type of sale. A frequent question we receive is how to set up different tax levels for dine-in versus takeaway orders. Let’s break it down step by step.

Three Tax Levels Per Group/Table

In WaiterOne, you have the ability to assign up to three tax levels per group or table. This allows you to create different tax settings based on the nature of the sale. For example, you might have one tax rate for dine-in customers and a different one for takeaway orders. Here’s how you can set it up:

Step 1: Configure a Table for Takeaway

To differentiate tax rates for takeaway orders, start by creating a table specifically for takeaway sales. Once this table is set up:

1. Assign Tax Level 2 as the tax level for this takeaway table.
2. When you process a sale using this table, the system will automatically apply the tax rate assigned to Tax Level 2.

This setup ensures that any sales recorded under the takeaway table will be taxed at the appropriate rate.

Step 2: Adjusting Tax Levels for Other Tables

If you’d prefer to reverse the setup, you can:

1. Use Tax Level 1 for takeaway orders.
2. Assign Tax Level 2 for all dine-in tables.

This flexibility allows you to tailor the tax configuration to your specific business needs, ensuring accurate taxation for every scenario.

Where to Configure These Settings

WaiterOne’s interface provides an easy way to configure tax levels. Here are the steps:

1. Go to the Data menu in WaiterOne.
2. Navigate to the Groups/Tables section.
3. Select the desired table or group and assign the appropriate tax level.
4. Save your changes.

Visual Guides for Configuration

To make the process even simpler, we’ve included screenshots that illustrate how to configure these settings. These guides will help you navigate through the interface and ensure you’re setting everything up correctly.

Why This Matters

Managing taxes effectively is not just about compliance; it’s also about maintaining clarity in your sales reports. By leveraging WaiterOne’s tax level settings, you can:

• Ensure accurate billing for customers.
• Simplify your accounting processes.
• Avoid potential errors that could lead to discrepancies.

Conclusion

WaiterOne’s ability to handle multiple tax levels per group or table is a powerful feature for any business that deals with both dine-in and takeaway orders. With the right setup, you can ensure smooth operations and accurate tax management.

Have questions or need assistance? Feel free to reach out. We’re here to help you make the most of WaiterOne.

Happy configuring!

With WaiterOne POS, managing your restaurant’s workflow becomes both intuitive and efficient. The system allows you to assign specific colours to users who are taking or entering orders, making it easy to quickly identify and prioritise tasks at a glance.

User Rights and Table Plan Visibility

In WaiterOne, each table on the floor plan is color-coded to match the user assigned to it. This visual cue lets you instantly see which server is responsible for each table.

Personalised KDS Settings

On the Kitchen Display System (KDS), you can choose to display orders using the designated user colors or assign unique colors to each order. This customisation option ensures you can tailor the system to your workflow.

Enhanced Communication Across Teams

The colour-coding system ensures seamless communication between front-of-house and back-of-house staff. When a user is assigned a specific color, it appears consistently across the status board and KDS, allowing everyone to stay aligned on order progress.

Better Organisation, Fewer Errors

This integration enhances organisation and reduces the risk of errors, enabling your team to respond faster to customer needs. As a result, WaiterOne ensures a more streamlined dining experience, boosting customer satisfaction and improving operational efficiency.

WaiterOne POS offers an impressive multilingual support system, allowing businesses to operate seamlessly across diverse markets. With the capability to use 18 different languages, including Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Swedish, Russian, Serbian, Spanish, Thai, and Turkish, this point-of-sale system caters to a wide array of customers and staff. This flexibility not only enhances communication but also improves customer service, making it an ideal choice for international restaurants, cafes, and retail establishments. By breaking down language barriers, WaiterOne POS ensures that users can navigate the system effortlessly, ultimately contributing to a smoother operational flow and better customer experiences.

With WaiterOne POS, enhancing kitchen efficiency has never been easier. The system allows you to select an alternate iPad in the Kitchen Display System (KDS) to streamline order management and eliminate the need for traditional printing. This innovative feature ensures that all orders are displayed digitally on the chosen iPad, enabling kitchen staff to view and process requests in real-time.

By minimizing paper waste and reducing clutter, restaurants can create a more organized workspace, fostering a more efficient environment. The digital interface not only helps in tracking orders but also allows for easy updates and modifications, ensuring that any changes are instantly communicated to the kitchen team.

Furthermore, the KDS promotes better communication between front-of-house and kitchen staff, reducing the chances of miscommunication and order errors. This seamless integration enhances workflow, allowing chefs to focus on preparing high-quality dishes without the distraction of managing paper tickets. In addition to improving service speed, this eco-friendly approach contributes to a more sustainable operation, aligning with the growing demand for environmentally conscious practices in the food industry. With WaiterOne POS, restaurants can elevate their service experience while embracing modern technology.

WaiterOne POS offers unparalleled flexibility when it comes to printer integration, allowing businesses to connect an unlimited number of printers at no additional cost. This feature empowers restaurant owners and operators to customize their operations seamlessly, ensuring that orders can be printed simultaneously in various locations, such as the kitchen, bar, or dining area. With the ability to add as many printers as needed, WaiterOne POS eliminates bottlenecks in order processing, enhances efficiency, and supports the diverse needs of any establishment whether it’s a bustling café or a large-scale restaurant all without the burden of extra fees. This commitment to affordability and adaptability makes WaiterOne POS an ideal choice for businesses aiming to streamline their operations while keeping costs in check.

At just €18 a month, WaiterOne delivers exceptional value. With our system, you won’t need costly hardware such as touchscreens or high end PCs that often suffer from slow performance and crash-prone operating systems. Nor will you require pricey software additions, like a back-office module dependent on an expensive SQL server. Even ongoing support is simplified – there’s no need for expensive service contracts or costly technicians to resolve minor hardware issues.

Our approach at WaiterOne is refreshingly straightforward. Instead of flashy sales tactics or complex extras, we focus on offering a seamless solution: the reliable pairing of WaiterOne software with your iPad. This combination provides a stable, efficient POS experience without the need for constant support, setting us apart from traditional POS systems.

We understand if you’re comparing options. Should you choose a pricier POS, we’re confident you’ll quickly see the superior value and affordability that WaiterOne brings to your business.